Pep Boys - Hanford Ryan Zufelt: We purchased a set of Michelin tires for our 2019 Subaru. After just less than a year one of the tires developed multiple bubbles along the sidewall. When we reached out for assistance, we were told that because we had only selected the "standard" package, the tire could not be replaced through their store.
We clarified that we were not seeking coverage through the store’s warranty program, but rather through the manufacturer’s warranty. Despite this, we were informed that we would need to contact the manufacturer ourselves. While waiting in the lobby, we reached out to Michelin directly, who instructed us to bring the tire to an authorized inspector - specifically, Pep Boys.
When we explained this to the representative at the store, he said he didn’t know how to contact Michelin to warranty then out and asked us to wait for his manager to arrive in about 30 minutes. Once the manager arrived, we were told that they would not contact the manufacturer on our behalf because we hadn’t purchased the extended warranty through Pep Boys. Additionally, they stated they did not believe the issue was due to a manufacturing defect, though they offered a 10% discount on a replacement tire.
Based on our experience, I would recommend considering other retailers. The representative seemed poorly informed, and the manager was unprofessional and dismissive throughout the interaction.
