1 /5 Ashley M. Halligan: My doctor ordered an ECHO in mid-December from MarinHealth. I was supposed to wait for the clinic to reach out to schedule this test, though nobody did. So I called before Christmas and spoke to a receptionist who told me there is only one person who can schedule appointments for new patients, but that person was unavailable and would call me back "that afternoon." I explained that my situation was urgent because I was laid off — and my insurance would soon be lapsing. That call never came. A couple days later, I called again and left a voicemail for this one individual who is responsible for all new patient scheduling, nearly in tears, explaining that Id lost my job, that my insurance would only be valid for a particular window of time, and that if the test was performed without insurance it would be a hefty out-of-pocket expense. She still didnt call back. I followed up just after Christmas and was told by another receptionist that the reason I wasnt called back is because the test order did not include a "pre-authorization from my insurance," which they needed from the doctor ordering the test. I contacted my doctor who confirmed that no pre-auth was needed, but submitted a second order for the ECHO on 12/29 that included that note. In the meantime, I contacted my insurance who confirmed no pre-auth was needed. I followed up with MarinHealth the next day who said that they couldnt schedule the appointment because they also needed a "reference #" from the ordering doc. I called my doc back and she had no idea what they were asking for and assured me both orders were complete. In the meantime, I had her submit the same ECHO order to UCSF. I called UCSF that day who immediately scheduled my test, stating that they did not need an authorization or reference number of any kind. Given that doctors dont recreationally order ECHOs for young, seemingly healthy people, Im flabbergasted that MarinHealth made it impossible to schedule a basic cardiology test — especially given that another practice was able to schedule me immediately based on the same order that had been sent to them. I will never go to MarinHealth for any care unless its an emergency and I have no other option.