1 /5 Ciara Wakefield: Several weeks ago, I took my truck to Mallen’s for repair. 4 WEEKS later, they told my my truck was ready. I paid the $1200 bill and drove home. The next morning, my truck wouldn’t start! I went to Mallen’s and the service manager said he would talk to the mechanic and get back to me with a game plan. Two days passed... Frustrated, and going on 5 weeks without a vehicle, I decided to take my truck to Dodge for repair. Within hours they had diagnosed the issue and I had my truck back in a few days. My truck had been misdiagnosed by Mallen’s and the $1200 I spent did nothing to address the problem. I went to Mallen’s and was told that the owners were in Hawaii for the holidays and that I would have to wait for any sort of resolution until they returned. I stopped by Mallen’s today and spoke to the owner, Kevin. This interaction was the single worst customer service experience I’ve EVER had! He was irritated that he had to talk to me! He made excuses and complained about how much money it had cost HIM to work on my truck. He blamed Dodge for not selling him the correct part. When I asked for my money or some sort of resolution, he laughed and told me there was nothing he could do for me. I told him I would tell everyone in town that he took my money. He said I was threatening him and he asked me to leave! I have been understanding. I have been patient. But now, I’m angry! Save yourself the hassle and $$$$ - AVOID MALLEN’S AUTOMOTIVE!!!
