1 /5 Luciana Ng: The service was non-responsive when I tried to reschedule the appointment to a later time. Since no one did, I showed up anyways. The store in Fremont has 2 entrances, but supposedly only one of them is the main entrance, and the other one is locked. The lady opened for me and told me about the other entrance is the main one, so why no put a sign to let customers know instead of making them look dumb? My colorist seemed nice and greeted me, but looked very inexperienced when I ask a simple question about the color covering my whites. I asked to make sure the color I chose would cover my whites, but let my highlights still seen. After the color was done, the colorist washed away, but it did not property remove the coloring left on my forehead and skin. I spent a long time removing it myself with their cotton pads and cleaning solution. Something that it would never happen in a regular salon! And I paid $120 for this! The most disappointing part is that the color completely cover my existing highlights, which I paid a lot of money for. This is why I asked before the color treatment was done. If they knew the color was too dark and it would end up covering all my highlights, I’d appreciated another color suggestion. After this experience, I’ll decided to never go to the Madison Reed salons anymore. This is my second time and it really annoys me that they don’t even bother drying your hair or give you a decent space to do it yourself. For the amount I pay, I’d get a much better service from an actual hair salon. The icing on the cake is going home to find out there was a hair color stain on my leather purse, which I had no idea how it got there!
