1 /5 Claire Banks: I visited Lynns for the first time and had an incredibly unfortunate experience. In sum, there was an issue with my nails caused by the technician that the salon was happy to fix. However, another customer was being helped when I asked the front desk if there was anything they could do. I did not ask to interrupt her appointment or even to necessarily use the same technician. The employee at the front desk asked my original tech to fix my nails which naturally resulted in the other customer needing to wait a maximum of 10 minutes to continue her appt.
Lone behold, she began yelling at a high volume on the phone to a third party accusing me of stealing her appointment, and repeatedly stating that I should have waited and she would have MADE me wait if it were up to her. She verbally berated me on the phone to the entire salon while staring at me and my friend who accompanied me to the appt.
To my surprise, none of the salon employees did or said anything to correct her behavior or even ask her to keep her voice down. Keep in mind this woman was at least twice our age and speaking in a very threatening and aggressive tone while staring us down.
We finally finished my nails and I went to pay wherein I quietly asked the front desk employee if he could say something to her because my friend and I were visibly uncomfortable. His response was "I am sorry she is just a particular type of customer," but let the verbal abuse continue. I have never been so uncomfortable at a salon, especially for a customer based industry, and this experience made clear that I will never go back to Lynns. I am very disappointed in their unwillingness to cure the situation when I was also a paying customer.
