1 /5 San Andreas: I first visited this place three years ago when I moved to Menlo Park and really liked meeting the owner and hearing her personal story. I’ve since moved to SF but decided to book them for a haircut and a coloring. Ten minutes after I began my drive down 280 from SF the stylist called to tell me she was running a half hour late and if I could arrive then. I couldn’t as I had an appointment after in SF. When I told her about my conflict she lectured me about having booked the original time (3pm). I told her that I thought the appointment would take an hour, her response was cold - “NO, you were told the coloring would take an hour and cutting a bit more.” No apologies, no help with rescheduling. I am extremely busy and this affected important business plans I had. I understand delays, but it was the condescending and unhelpful response that was shocking. This stylist was extremely rude - and they’ve lost a customer forever.