1 /5 Emily Stewart: Was there today for the second time. Walk in, no one greets you, ask for a menu and they direct you to a QR code. Tell them I want a gel pedicure. They ask what kind. Classic is what I choose because I dont see the option for gel on the menu and Ive already said I want gel. I ask if I should walk over and pick a color. No they will bring them to me. I open the color "book" they gave me and asked again if they
are gel colors. Yes. I pick one. Fast forward they dont use gel. They apply regular polish and then the nail technician leaves and goes in the back room and eats her lunch. When she finally returns I ask if she used gel. No. I ask her to redo in gel. I show the menu to who I think is the manager to show her gel pedicure isnt listed (gel manicure is). She tells me that gel is $10 more and thats why gel pedicure isnt listed (hmmm gel manicure is.....confusing) and then instead of apologizing, says I told them regular pedicure instead of gel. Unfortunately this was after I had already paid for a $70 gift card for a friend. Good customer service doesnt include blaming the customer. As I looked around, things were dirty and could have been so much nicer. I paid the extra $10 for gel and gave the technician a generous tip. I wont be back.
