1 /5 K Strickland: I have to share that this was one of the most bazaar hair appointment experiences I have ever had in close to 40 years. I made a special trip into Heidis to make an appointment yesterday. I was greeted by two stylists jockeying for my hair. Awkward. In the end, Joette won the verbal contest with a more assertive approach.
I asked to make an appointment for a cut and color. Joette danced around making a future appointment. She did offer to cut my hair on the spot but could not do color. I didnt want two trips to get my hair done. She then offered to call me for a possible appointment the following week if she could not confirm an existing client appointment; but again, stopped short of finding a time that was available in her book.
Today, Joette called to let me know that she didnt have anything for weeks, but a stylist named Andrea "might have time" to fit me into her schedule in the weeks to come. I should go ahead and track her down through her cell. Appreciate the assist but...how about someone from Heidis calls me to follow up and book an appointment.
I understand if a stylist does not have availability for weeks – I expect any great stylist to be booked well into the future. But an "Elite" salon should pay special care to customer service.
I just made an appointment with a stylist in Palm Springs for early December. Linda is top notch and I am willing to travel south for a long weekend to have her style my hair than deal with Heidis Salon.
