1 /5 Katherine Martinez: The medical assistants are rude and clearly in the wrong profession because if helping your child includes paper work they WILL complain. Both medical assistants have complained to me about the paper work involved to help get my childās formula covered by insurance. As a single first time mom and student this benefit would help me greatly since formula is expensive. Instead of wanting to help and make the process easier theyāve made sure to make me feel like Iām inconveniencing them. I ignored it at first to get the help my daughter needs as a 2 month old premie with a sensitive stomach, but now itās too much. Weāve tried 5 formulas, but havenāt been able to find a formula that will be covered by insurance. The last interaction I had with Lisa was uncalled for when it came to asking for paperwork to get the formula that does work covered. I did not need the attitude or her voice to be raised at me. With the most recent formula my daughter was screaming in pain from gas and she just wanted me to treat the problem with medication instead of helping me find the right formula.
Other issues Iāve had with them in the past: Although they ask you at almost every visit to confirm your emergency contacts or individuals that can call on your behalf they canāt be bothered to use that information. My mom was helping me out when it came to talking to the medical assistant about an issue my daughter was having and they refused to speak to her giving her attitude as well (Iām pretty certain it was the medical assistant above). On top of that at one of our appointments my daughter and I were left in the office by ourselves with the lights off because everyone rushed off to lunch.
