1 /5 Charlie Muller: I made an appointment for a Saturday morning to drop off my vehicle. I called in on a Friday morning to advise them I was being called into work Saturday and would have to reschedule. I was going to be off Monday for Memorial Day, 5/26 and asked if they were going to be open. I was told they would be open and made an appointment to drop off my truck at 9 am. I showed up at 8:50 am and stayed at the shop until 9:30 am and no one showed up. I called numerous times and the call went straight to a busy tone. The next day the same thing. Finally at around 12 or 1 pm I get a return call from them. I asked why no one showed up for the appointment. He said it was Memorial Day and they were not open. I explained to him I specifically asked two weeks ago if they were going to be open and they said yes. They did not remember nor wrote or checked their scheduled. I explained this was a waste of my time and gas and a terrible way of doing business. All I got was, "I apologize". I told them I will find someone else to do business with. If a business cant remember nor write down and check for appointments, they shouldnt be in business. It shows customers are not a priority to them.
