Vascular Neurology of Southern California: Santa Barbara - Santa Barbara Malia McGinley: This is a very unfortunate review because Dr. Zauner is great, however his staff, specifically Michelle and Diedra are absolutely terrible. They have zero compassion, zero respect, are lazy and don’t want to put in any work for the Doctors patients. If you need a call back, records sent, or an insurance authorization...good luck. I am a new mom, with symptoms that are getting worse, then add a pendemic, all I was hoping for was a little help from them. I worked as a medical office manager for 6 years and would never treat my patients this way, and would always make sure they received the care they needed. I decided not to be a patient there anymore strictly due to the office staff.