Community Hospital of the Monterey Peninsula - Monterey (CA)

2 /5 Texnia Stewart: My husband was a recent patient at ER. The quality of nursing care has slipped since our last visit. Multiple times he had to ask for assistance to go to the bathroom. No one ever came so I helped him get out of bed & we headed to the bathroom. He had a bit of diarrhea & absolutely could not wait any longer. We asked multiple times in ER & on the floor to get a Fall Risk wrist band for him. He wasnt even asked if hed any falls when we came in. Hes unsteady on his feet & uses a cane. This wasnt documented. His prescription meds were messed up even tho both a hospitalist & a pharmacy tech reviewed info with us. To make it more aggravating, he takes several OTC meds & the CHOMP charges for them is outrageously expensive for them to i.e., $$$ vs pennies to have them. & when they dont have a certain med, they expect you to turn your supply over to them so they can charge you for dispensing. It would be much better to keep personal meds in a patient room & give them the correct dose at the CORRECT time, etc. The other major problem we had in the ER was the poor infection control practiced by 1 of the RNs. She would put on gloves then go about opening drawers, moving equipment, then picking up supplies tha were supposed to be handled in a sterile manner. She was just sloppy & who knows what germs, bacteria, viruses, etc she was transmitting between her patients & to my husband. Well think twice before coming back to this hospital. It was very disappointing to see how CHOMP quality of care has gone downhill. Edit: Im debating whether to change this from 2⭐ to 1. Hubby now admitted to hospital. Nursing is trying to give him his meds but cant because the HOSPITAL PHARMACY is OUT OF STOCK OF the HEART MEDS he takes. So — am I supposed to go home & bring in our personal Rx meds & hand it over to this incompetent pharmacy so they can give OUR meds to my husband, & probably charge us for our own meds weve paid for at our local pharmacy? There is absolutely no excuse for a hospital pharmacy to run out of a common heart medication many people take! Just how bad has this hospital become. Its becoming a safety hazard for patients & the community.

5 /5 Sabina Damaschin: Disclaimer: Ive only been to a hospital a handful of times, so my experience it limited to 3 hospitals. I had a very smooth delivery at CHOMP in February 2024. The staff and nurses were extremely caring and patient. The room was clean and large. My husband slept on a sofa bed. Food was pretty good, and I could control the room temperature, which was nice. The baby never left my side, everything was done in the room except the hearing test. I asked to be discharged a day early, and they were able to accommodate me. They also provided my family with a gift/ congratulations bag... their was a stuffed animal, onesie, gift card to a restaurant and blanket among under things. Also, in April 2024, I brought my sick 3 month old into the ER and was admitted immediately. I likely saw the doctor within 15 minutes of walking in. Staff and nurses were very efficient with their procedures and time. Picture is of the ER. Overall, it was an excellent hospital... they went above and beyond my expectations.

2 /5 Ben Tanner: The care I received while I was hospitalized last month was fine, for the most part. The highlight during my stay was the nursing staff. Most of them were very caring and professional. The doctors always interacted with me like they were in a hurry and didnt have time for me, and were often dismissive. I was discharged before they did their due diligence to make sure theyd done all they could to provide answers and get clarification about my health. Hence, I wound up in the hospital again a week later. Follow up: I went to CHOMPs E.R. to deal with concerning symptoms after my above-mentioned hospitalization there. The E.R. doctor was insistent that all she could do was give me pain meds and send me home. Later that same day, I went up to Stanford Medical and they admitted me for a serious condition that CHOMP could have easily discovered, had the E.R. doctor not been so dismissive and lazy. The care I got at Stanford was light years ahead of what CHOMP had to offer. I never once felt rushed by the doctors at Stanford. They were extremely thorough, professional, and took my concerns and questions seriously. My advice is to avoid CHOMP and get quality care elsewhere.

2 /5 Lyn M: Not too sure what’s been happening to the quality but I have never in my life felt so neglected at this hospital. I never had an issues overall but two nights ago I went I since I could not breathe at all and my entire body was in pain. I am a woman of color who overall can tolerate pain and hence it can be counterproductive if just wait and leave my body to fix itself like I have in the past. I have learned that in body types like me it’s best to go to the ER immediately. Once I had an abdominal pain and the doctor at CHOMP was about to release me until he decided to to an ultrasound and found out I was actually hemorrhaging from an ovarian cysts as one out of many examples that as a woman of color when I’m in pain even if my blood pressure is normal by the time I admit something is wrong I just know and I also know the medicine field still has not enligh knowledge on body types like mine. Now, I went in two nights ago, it was so hard to speak I wish I could have written down what was wrong instead of yelling at the receptionist since she said she couldn’t hear me no kidding I couldn’t breathe let alone speak. They took me to the back the guy asked me what was wrong since the receptionist did not tell him what was going on I was so delirious everything was making me laugh at the point I’m not sure if this was my body’s self defense mechanism but he looked annoyed even though I apologized and explained I could not breathe I sat in that room for a while literally unable to breathe some white nurse came in and she was not nice she looked real annoyed for some reason she listened to my lungs once and said she couldn’t hear properly because I was talking well yes I was answering her questions she could have checked my lungs again I was wheezing (I still am today and everything hurts still) she left had someone else do Covid RSV and flu test. I have a flu. But it was so hard to breathe I was only given a Motrin which helped a little they did ask if I wanted a pill to minimize the flu symptoms but it could cause me diarrhea I said no because I’m already sensitive I can’t even take Tylenol. I’m unsure what else could have been done about my breathing. I just know none of the staff that night was nice except Robert in XRay and nurse Lauren. I am so embarrassed because I did not mean to act delirious I have never felt this way when I am sick. I also asked the receptionist in that department about working and I couldn’t speak right and she looked very annoyed to explain I can leave my car in the empty parking slots, move it from the red zone to the empty slots. I am already independent I know but my I was so embarrassed at their treatments I preferred to run out of there if I could, I didn’t have my glasses so I also couldn’t see and I asked another technician or person with those rolling computers where the exit was, imagine feeling out of it already and you’re blind no one asked to accompany me outside, all she said there and they’re going to have to open the doors for you. I was happy to know what was wrong but wow at the same time I just wanted to run away from that social treatment Im always so polite and they treated me like I was being disrespectful when I was not. Also updating the one nurse who supposedly listened to my lungs— I asked her if she could give me a note until Friday (I know my body better and I know when I am like this it’s severe where I need enough rest) she gave me the note until Thursday. Not nice. If I end up in the ER a type of body like mine needs adequate rest and medical attention especially I rarely get sick like this and I take care of myself I do not drink or smoke or overall eat things harmful to my genetic type. Now I can’t breathe I am hoping to feel better tomorrow I really needed to go to the doctor I could not breathe but I also did not have the strength to drive myself to the nearest urgent care and I also do not have absolutely anyone to drive me. I just know all of the quality care in the area has gone down since montage bought it all.