1 /5 Maya: Disappointing and discriminatory experience with Montage Medical Group. During my appointment with the PA (Chau Nguyen), I presented thorough documentation, including an MRI and medical records, detailing my symptoms and limitations. However, the PA:
- Downplayed my condition despite clear medical evidence
- Disregarded my concerns and ignored my medical records
- Suggested I take a bus, implying my condition wasnt serious given I had back surgery.
- Failed to acknowledge the need for surgery, contradicting previous assurances
This is not an isolated incident; Ive experienced denial of treatment and underestimation of my condition by this PA before. Ive attached supporting medical notes from MS&J. I believe I was discriminated against due to my medical disability and withheld necessary treatment, violating California law.
Specifically, I allege discrimination based on disability (CA Health & Safety Code § 125725, CA Government Code § 11135, and federal ADA) and unprofessional conduct (CA Business & Professions Code § 2234).
Seeking medical care should never involve discrimination. I hope Montage Medical Group takes steps to address these issues and ensure patients receive respectful, comprehensive care.
Escalated issue to management. At this time, it’s been a month without some form of accountability, restoration , and conflict resolution.