1 /5 Penaloza Orquidea “brook”: ZERO STARS
I’m a licensed cosmetologist, and my experience here was beyond disappointing. I booked a $120 Vitamin C facial on 7/10/21, which the owner, Roxanne, claimed included a "mild" chemical peel. That was completely false.
The esthetician, a blonde or light brunette woman who said she was 32, did almost nothing. She applied 8–10 hot towels, brushed on what felt like cream without explaining it, and used her fingernails to “extract” my nose—unsanitary and unacceptable. This left dents and peeling on my nose. She pretended to extract the rest of my face in five seconds and offered unprofessional advice to use coconut oil for my concerns.
She didn’t wear a mask, even though the website claims staff follow safety protocols. I left with greasy skin, no improvement, and visible damage.
Roxanne, train your staff, enforce sanitation, and offer services that match what you advertise. This was appalling, and I hope changes are made to prevent others from going through this.
