1 /5 K Dahl: This place is going downhill fast with the turnover of really good providers leaving the lazy ones behind, particularly Dr Loper still there.
Dr Loper started off great until I requested a letter regarding developmental stages in my child for the school. Even with Carmen the manager asking her to contact me, it was like pulling teeth and I did not hear from her for 4 weeks, only did after Carmen returned from vacation to push Dr Loper again to do so. By that time I had already handled it with the school not needing a doctor letter but her call refusing to even write a letter without talking to me and not communicating until she was pushed to do so should affect her license. Very very unprofessional! WE HAVE HAD TWO SUMMERS OF PHYSICALS RESCHEDULED BECAUSE DR LOPER DECIDE TO PUT IN FOR TIME OFF AT THE TIME OF THE KIDS SCHEDULED PHYSICALS WITH NO NOTICE ONLY THE NIGHT BEFORE. AVOID THIS PROVIDER.
The last straw was today when I tried to get both kids in triaged calling in the morning after having been sick for 5 weeks. I was put on in antibiotic and much better proving it is bacterial and they were refusing to see the children today not until Monday though the kids stayed home today. That has never happened here. When I had Carmen the manager call me back knowing the previous history of shenanigans I thought they would fit my children in. I explained to Carmen that I am an on antibiotic and then I want a provider to consider that when seeing them today and hopes for an antibiotica is the same bacterial illness. Carman called back leading with, "Dr Loper will not give antibiotics unless she sees the kids and deems it necessary. So she says to go to urgent care." Well of course she did, simply to dismiss us, after her unprofessionalism most recently. Carmen was supposed to fit us in for an exam--pure &simple, conveying I was on an antibiotic and the length of the illness. Carmen, You were to call us back to try and fit us in not reiterating what I already know that they need to be seen before an antibiotic. Duh. They didnt fit us in today because Loper is abusing her power after not communicating last time and feeling awkward. I would have left previously had I thought this would affect my childrens care.
I wanted the kids seen for a diagnosis and then for antibiotics. But not wasting my time completely against antibiotics with all the factors involved in our combined sickness. Definitely not with Loper abusing her power and deciding not to see my kids because of her own previous behavior. F this place. Definitely different than before. Go elsewhere.
Update:
With my youngest having fever, again, and sick straight for 5 weeks absolutely the urgent care prescribed antibiotics. It was unacceptable to try to put us in calling Thursday morning for the following Monday for such an urgent need. That has never ever happened until now at this place. Then to have Dr Loper continue to lord her power in hurtful ways not even seeing my children after her behavior previously, welp last straw for us here. Carmen the manager could have fit us in but instead chose to spew what was already understood about the kids needing to be seen, which is what my whole aim was, before Rx for antibiotics.
