1 /5 The Look of LIfe Films: I cant actually tell you about Dr. Kochinis but I can tell you about the ineptness of his staff. On May 16th I switched to this Dr because of his proximity to where I live. I called Monarch health Care on May 16th and they told me the switch went into effect immediately. I called Dr Kochiniss office and the women who took my call informed me that she couldnt make an appointment because it took 48 hours to show up in the Cal Optima computer. I then called back on May 18th and the same women told me it takes over 72 hours and she still couldnt make an appointment. In the mean time I was having a problem with psoriasis on the bottom of my foot. The foot was cracking very badly and starting to bleed. On May 20th I called back and she said I still wasnt in the system and some times it takes a week and a half. On May 24th I had to go to Huntington Beach Urgent Care to receive treatment because the foot was now infected. On May 28th I called back and she said I was not in the system and she told me it some times now takes two weeks. I snapped and told her to F- Off as I was very frustrated and needed a referral TO A Dermatologist. I then called Cal Optima and Monarch and had a conference call. The Monarch representative who was very professional and thorough told me I had been in the system since May 16th and if the woman at Dr Kochiniss office had done her job she could have also looked into the Monarch network system instead of just the Cal Optima network. Instead Dr Kochiniss Office blamed Cal Optima and me for being unreasonable and they wouldnt treat me because of my anger issues.
