2 /5 Holli Fortune: I dont normally write reviews but our experience overall yesterday was terrible. First impression is this place is very dirty. The floors are disgusting, the chairs are dirty, even the nail polish ( the little thats there) is unkept, old, goopy, and dirty looking.
We had made an appointment but they were not ready for us. They first told us to sit at two chairs that were visibly dirty. When I stood there and refused to sit, she told us to go to two other chairs on the other side of the room. Not much better. They had not been cleaned yet from the previous clients. Still had dirty wet towels on the foot board and discarded supplies in the sink. We sat there like that for awhile before someone rushed by and picked it up, filled our sinks with cold water without any kind of fragrance or salt. We had to ask twice to get hotter water before they got to us.
The tools they use here are questionable. All the towels here are disgusting looking. Theyre stained, old and ratty looking, and look dirty even if clean. The tools are just thrown in bins, which made me wonder- do they actually clean them in between customers?! The pedicure itself was lacking. He didnt trim my toes, didnt clean underneath my nails, didnt trim or clean my cuticles. When it came to the callus remover Im pretty sure the plastic wrap he put on my feet were used, and I question the cleanliness of the scraper, along with all the tools ( which is why I didnt say anything about cleaning under the toenails and cuticle) The hot towel was warm and partly dry, he just kind of threw one towel over both legs for a minute and the hot stone he used for maybe two or three minutes. He was rough, rushed through everything, and didnt seem happy at all. My friends pedicure was no better. It was the worst pedicure weve ever had! The only thing he did do well was the polish on my toes. Which was why Im giving two stars instead of one. So basically I paid $65 for a polish change.
I would not recommend going here. I seriously question the cleanliness and thats honestly enough for me to never want to go back. Then add that the service was terrible too. I cant believe the place was as busy as it was! Well never go back and definitely wont recommend it to others.
And to the staff, you need to deep clean that place, including the chairs! Throw those towels away( they sell big bundles right across the way at Costco!!), buy new polish and organize it, actually give the full services someone is paying for without roughness or rushing,
and honor your appointments before walk ins! The place could be nice if you actually cared!
