1 /5 Veronica L: WOW. SIMPLY WOW. I would’ve given 0 star if they have this option.
I am extremely disappointed with my experience at this nail salon. There are only two employees, and both had a terrible attitude. On 05/21, I went for a gel manicure and pedicure. The male technician who started my manicure rushed through it when a new customer walked in. He completed my nails in less than 10 minutes without even cleaning the cuticles, and the polish was sloppy and outside the nail lines. I was upset but politely asked him to fix it. He then had the female technician clean my cuticles and remove the excess polish. I thought my request was completely reasonable and I had treated her with respect. She had to clean up the guy’s mess, and I felt sorry for her, which is why I tried to comfort her, told her it was okay, said multiple “thank you” while she was cleaning, and tipped her around 25% in cash for her effort.
However, when I returned with my mother today, I specifically asked for the female technician. They refused, kicked me out, and told me they wouldn’t serve me because I “gave her too much stress.”
I was in shock when I heard that, and almost laughed cuz I was too speechless about the comment. Stressful? For what? Was it because I politely asked them to clean up the nail when they messed up, or was it because I tipped more? Crazy. It seems like they discriminate against Chinese customers because I observed that they were very friendly towards white customers. The same request to redo the nails would never have gotten a white person kicked out.
I am sharing my most honest experience without any exaggeration. Please take this into consideration before visiting this place.
Please see the nail pic below for your reference.