5 /5 David W: It works! We dropped off a generator a couple of months ago because it was dripping gasoline when we turned it off. Becky was great from the beginning and took the time to understand the problems we were having with the generator. She figured it would be float in the carburetor and they attempted to fix it. We picked up the machine, started using it and well it was worse than what it was when we first took it in to them (now gasoline was pouring out of the machine when turning it off). Good news is that the story does not stop there. After calling them to let them know the problem, we took it back to them and they ended up replacing the carburetor with a new one. While we were quite bothered that we had to make another trip, they made up for by fixing the machine and stood by their service guarantee. While we expected to pay for the service to swap out the carburetor there was no charge for the labor because of their service guarantee. We very much appreciate how these guys took ownership of the problem, fixed it and stood by their service guarantee. Speaks volume to their integrity. If you have a generator or some small engine that needs repair I encourage you to use these guys.
