AHF Healthcare Center - San Diego - San Diego (CA)

2 /5 Travis Pluss: Waste of time. The STD testing may be free, but my time is valuable too. Takes up to 2 hour wait just to receive the testing kit so that I can take my own test just to give to the lab. My first test here also had an IT glitch for the results and had to get a verbal with no fix to the proof of test result. 2 stars because at least the staff are super nice.

2 /5 Jesse W: Access to free testing and HIV care is fantastic kudos to AHF for providing services to low income peoples. But free doesn’t mean good. If you can afford to seek testing elsewhere I would say go elsewhere. No easy way to make an appointment. Without an appointment you’ll wait hours! And you’ll see a lot of employees (techs and pharmacists) doing a lot of nothing. Staff is usual rude. 1 star in general, 2 for being there for low income people (or Down Low folks).

1 /5 Matty Muniz: After losing my insurance I decided to come here. I’ve been here once before which was fine but after the second time, I don’t think I’ll be coming back. No hard feelings I just feel like I can’t get the proper care I need from here. The good is the staff is friendly but as for the bad…..there just seems to me a lack of communication between the staff and the pharmacy. 1.) after speaking to someone about getting on prep for free (since I didn’t have insurance) I was told I was gonna get a normal capsule 30 day refill since they “ran out” of the samples to hold me up for about a month till my meeting to get approved for free prep. I was told by the pharmacy that if I didn’t have insurance I was gonna have to pay full price out of pocket despite being told this was the alternative since they were out of the samples. 2.) during the same time, I was called back in to receive treatment for a health issue and was told by the gentlemen who talked to me that I needed a shot, and medication which I was to get at the pharmacy. I got the shot but when I went to the pharmacy (remind you it’s literally in the same building) they didn’t receive the order for the prescription. I waited 45 min for them to figure out what was going on but I had to leave and told them I would be back tomorrow to pick it up. Came back the next day and they told me the medication was denied by the same guy who told me I needed to pick it up at the pharmacy (I believe his name is long). The pharmacy told me I needed to go back and talk to the front desk which all they told me was “I only see you got the shot but there was nothing for prescription”. I had enough being pulled in different directions so I left. Hopefully the shot is enough to do the trick I guess. Thankfully I just got insurance again and I’ll be able to see my dr next month. Again, the staff is friendly but because of the lack of communication, I just feel like it’s not right place for me.

5 /5 Harriet Card-Willard: Amazing free testing service! Give yourself a couple hours incase theres a wait but last time I was in and out within 45 minutes and got my results in less than 48 hours. The staff are so helpful and kind and I will always recommend AHF to my un/under insured friends.

2 /5 Travis Pluss: Waste of time. The STD testing may be free, but my time is valuable too. Takes up to 2 hour wait just to receive the testing kit so that I can take my own test just to give to the lab. My first test here also had an IT glitch for the results and had to get a verbal with no fix to the proof of test result. 2 stars because at least the staff are super nice.