1 /5 Daniel Brown: EDIT: Apparently the reply from owner here was automated because when I called to “make things right” the owner had no idea what I was talking about and definitely has no intention of making it right. If it truly is an automated reply, they ought to disable that immediately as it really adds insult to injury when you think they’re finally going to do the right thing and instead they tell you they have no clue what you’re talking about. Wish I could change this to zero stars at this point.
Brought my 87 Toyota pick up to them because it was losing power. They kept the truck for 2 and a half months, never returned my phone calls, and replaced a $340 distributor which did nothing to fix my problem. Months without my daily driver and almost no communication for it to finally all end with me borrowing a car to drive over there and have Dale tell me he couldn’t figure it out. Paid for a diagnosis and a pricey part and in return I got my truck back 2 and a half months later that still has the exact same issue I brought it in with plus months worth of dirt on it. I didn’t want to pay anything but when they have the keys to your vehicle, you’re at a serious disadvantage. I am understanding and patient. I understand that even the best mechanics may get stumped at some point. I also understand that sometimes quality work takes time. Where A-Action truly failed me was in their complete disregard for communication with me. It’s bizarre to me. They did not care to even try and then just gave up when I finally came in for answers. Worst experience I’ve ever had in auto repair.
