AAA Mountain View Auto Repair Center - Mountain View (CA)

5 /5 Priscilla Chi Mique: The staff here is amazing! I had an old Prius with many issues, they helped me look into the problems carefully. Their prices are fair compared to many dealerships. They were honest and I never felt like they were trying to “sell/scare” me into paying for a service my car didn’t need. My car had a recall once, and they helped me look into it. They found out that Toyota dealership can replace a part without charge. Instead of charging me for an unnecessary service, they assisted me in the right direction. I would highly recommend their services!

5 /5 Smsng: Office areas were well maintained, and the shop floor was clean, organized. The staff was respectful and courteous. I especially appreciated how clearly the estimates were spelled out, item by item, with straightforward verbal explanations that made everything easy to understand. One of the mechanics, Fidel, stood out for his outstanding customer service—something thats increasingly rare these days. A truly positive experience.

5 /5 Charlie Xu: 5 Stars – Professional, Honest, and Thorough Service at AAA Mountain View Auto Repair Center I had a great experience getting my vehicle serviced at AAA Mountain View Auto Repair Center. From start to finish, the team—especially Fidel and Ricardo—was professional, courteous, and transparent. I booked my appointment online in the evening and followed up with a call the following afternoon to confirm. Though they had been busy and hadn’t yet reviewed my online booking, Ricardo immediately looked it up during our call and promptly sent an email confirmation. I appreciated the responsiveness and flexibility. After dropping off my car as scheduled, the mechanics conducted a thorough inspection and shared a detailed report via SMS and email, complete with photos and clear explanations. Fidel did an excellent job walking me through the findings. I approved additional diagnostic work and left the vehicle overnight. They even arranged a complimentary Lyft, which made things convenient. By the next morning, I received updated reports with further details and images. Fidel did a good job on the phone call discussing next steps and mentioned some delays in part availability due to the car model. Despite that, everything was completed efficiently by Thursday afternoon. Since I was unavailable that afternoon, I picked up the car Friday afternoon—once again with a complimentary Lyft, arranged by Ricardo. The final cost matched the updated estimate I had received, and the work (new tires, brakes, and routine maintenance) was backed by AAA’s guarantee. My car now drives noticeably better, especially when braking. I’m grateful for their professionalism and will continue servicing my car here as long as I work in the area. Highly recommended!

5 /5 Sylvia Kathryn: These guys know their stuff. They completed the work on time. I love the 2 year/24,000 mile warranty for AAA members on all parts and service.

5 /5 MingChi Hsieh: I took my 2011 Sienna van for Transmission fluid and radiator fluid service. I schedule my appointment on the website, and received a confirmation e-mail within a short period of time. On the day of the service appointment, I was greeted by Ricardo at the service counter and my car was ready within the promised time frame. He also answer my questions with honest opinion, and not trying to sell me maintenance service that is not due per my cars mileage, time period. One other big plus for being a AAA member, the service warranty is 2 years or 24,000 miles.