1 /5 CT -5555: Food is always good here. The service at the dale location was bad. I mean really bad. It took the waitress 26 minutes to get me a drink. She sat us down, came back 5 minutes later and then asked my partner for her drink of choice, a Dr. pepper. The waitress proceeds to ignore my presence and awkwardly walks away to fulfill her drink order.
A few minutes later she brings the singular drink back and again ignores my presence. I expected the waitress to correct her mistake but she did not. I should have spoken up in the moment but shame on me for expecting basic service etiquette.
My partner and I take a few minutes to figure out our order and place it the next time she circles back around. My girlfriend speaks up and asks the waitress to grab me a sprite while placing our orders and she left.
5 minutes later she comes back and asks my girlfriend to repeat her order. Still no drink.
10 minutes later we get our food and the food is great as always at velvet grill. I still didn’t have my drink though. I finally just spoke up for myself and asked the waitress to go grab me my sprite. She brought it right away. The rest of the night went smooth but
I forgot to mention there was maybe 4 tables with people. It was not busy by any means.
The best part was when two guys walked in 15 minutes after we sat down and got both of their drinks right away. If you’re looking for quality service don’t come to the dale location. The McHenry location is miles better.
