The Cheesecake Factory - Anaheim (CA)

5 /5 Hubert B.: I recently placed an online order on my birthday, which came with a promotion for a free slice of cheesecake of my choice. Unfortunately, there was a glitch on the website that wouldn’t let me add the cheesecake to my order no matter how many times I tried. After several attempts, I decided to complete the order without it and planned to mention the issue when I picked up my food. When I arrived at the restaurant, I explained the situation to the cashier, who was very understanding and immediately reached out to the manager. I explained the issue again, and he was extremely kind and helpful. Without any hesitation, he honored the birthday promotion and made sure I received the cheesecake I couldn’t add online. As someone who has been a loyal customer for years, I really appreciate how smoothly the pickup process always is and how friendly and attentive the staff continue to be. Moments like this are exactly why I keep coming back—great service, great people, and a willingness to make things right. Thank you for turning a small hiccup into an excellent experience and for helping make my birthday a little sweeter!

4 /5 Neil Taylor: I wish I could give it 5/5 stars, and if the review was only about food then it would be 5/5. Unfortunately, it wasnt the best experience customer service wise. The place was quite busy when we were seated. We waited roughly 20 minutes, which was fine because of how busy it was and how good we knew the food was going to be. Unfortunately, after we were seated it was clear the place was heavily understaffed. Our server was constantly playing catch-up with tables. Typically at any place the server will come a few times to see if everything is okay, any refills needed, etc. We got our order taken, wait for our food (delivered by someone else), and the second time we saw our server (about 40 minutes after ordering) was for the bill and we had to flag her down to actually get it. So my recommendation to management here would be to firstly hire more staff. Considering the price of the food and cheesecake... I think the Cheesecake Factory can afford it. Secondly, definitely train staff that its not typically a great customer experience if a table is essentially ignored for 40 minutes. With that said, I would definitely return to this location! Food and cake were both great!

4 /5 KJ Diller: This place gets very busy. Wait times can be long. We were in a crunch and only had about 90 min. We found immediate seats at the bar and ate there. Great service by bartender Mike. He got everything right. Fast service and we were able to be in/out in 90 min. Food was delicious as was the cheesecake. Atmosphere is quite loud. Overall, great experience.