1 /5 Jeff Milla: I don’t normally write reviews, but I feel obligated to here. This was easily the worst service I’ve ever experienced at a restaurant.
Getting our drinks was genuinely the best part of the night, and it went downhill immediately after.
We waited 30 minutes for guacamole after ordering it. When our carne asada finally arrived, it was missing the cebollitas, black beans, and chile toreado. Those were eventually brought out with zero explanation or apology. On top of that, our pozole was delivered to the wrong table entirely.
After taking our order, we essentially never saw our waiter again. No check-ins. No “how is everything?” Nothing. Because of that, we couldn’t even correct the missing items when the food first arrived. We tried multiple times to flag him down, but he was nowhere to be found the entire meal.
By the time we were finished, we had been trying to close out for over 30 minutes. We finally had to ask a food runner (who, to be clear, was incredibly kind and the only bright spot of the night) if he could help us pay.
To top it off, we asked for to go containers for the pozole and were told they didn’t have any suitable containers. They handed us a flat container with holes in it. For soup. What?
I understand it’s Christmas, and I really wanted to give them some grace. But this wasn’t just “busy” or “off night” service. It was complete neglect from start to finish. I’ve never felt this ignored at a restaurant before, and it completely ruined what should’ve been a simple meal.
Absolutely unacceptable.
