Chilis Grill & Bar - El Centro (CA)

5 /5 Pam LEHMAN: Our attendant Charlotte at the Meridian MS location was outstanding! She made us feel like we were dinner guests in her home. We dont experience customer service at this level anymore. Thank you for your hospitality!

4 /5 Trending Nordic: I eat at this restaurant on a regular basis. It is close and convenient, plus the food is good for the price you pay. Service has never been a problem here and the service is fast. I dont like how they dont put sugar or sweetener packs on the table; you must ask for them. I should note that other restaurants around this area do the same thing. As far as the food is concerned, its pretty decent. The burgers are of good size and have flavor. Salads are usually good as well. Im not a fan of the Cajun Pasta as I find it pretty blah and lacking spice. They do have specials that are really good value. Update: 10-02-23 Service has been excellent for quite some time now.

4 /5 Ernie Hernandez: Update several months later... As you can see by the pictures, I always get the same thing...... Margarita grilled chicken. And I do believe in second chances, especially since this restaurant is so close to my hotel. Based on the response from management to my original review below, they do consider reviews to be helpful feedback as opposed to needless criticism. My experience tonight shows that management at this particular location cares about customer experiences. Tonight I had a much better dining experience overall with outstanding service from all of the staff that I interacted with. Based on that I raised my overall review of this Chilis location. Round one Granted, when you go to a Chilis you dont expect great service, but at least you expect decent service. My server seemed disinterested the entire time. Not one smile over the course of the evening. Even in basic human interaction (removing the hospitality portion expected at a restaurant) a smile goes a long way toward improving humanity. At the conclusion of my meal after the bus staff had cleared away my dishes, I still had to ask for the check. When I placed my credit card on the receipt indicating that it could be picked up, a different server came to my table and indicated that there was a device on my tabletop that I could use to close out my bill. Apparently it was too much trouble for my actual server to provide this information. The two stars for service is for the additional restaurant staff that I interacted with that actually seemed to take an interest in life (and in me for that matter). My meal was more than adequate for a Chilis. However, I will not be returning.

1 /5 Howard Walmsley: Awful experience. Does not appear our waitress understands her job. She ignored us and a 20 minute lunch was an hour just waiting for her to reappear. She brought my soup before my salad, no big deal, but I waited for the salad and didn’t eat the soup for 15 minutes. Then I waited 10 minutes for utensils after that. Then another 15 minutes I asked for more soup, because it was cold, I got so much chip strips I had to pull it out to find the soup. Crazy. Not a good chili’s to come to.

5 /5 David Gonzalez: The El Centro restaurant has excellent customer service. The food is great tasting and you can sit back and relax watching a sporting event on their televisions. Prices are modest.