Chilangolandia - Freedom (CA)

1 /5 cristal reyes: Extremely disappointing experience. The staff was not only rude but also seemed unfamiliar with their own menu. I ordered a refillable Micheagua and was given the wrong size with no chamoy rim—just a plain agua fresca. When I tried to politely correct the mistake, I was met with attitude rather than help. I also attempted to order the Dubai Strawberries, and the girl at the counter told me they were sold out. However, shortly after, I saw another customer—who ordered after me, leave with four of them. Confused, I tried placing the order again with a different staff member. After waiting over 30 minutes, I asked about my order, only to be told they had run out. No one informed me of this while I was waiting, which felt like a complete waste of my time. The service is unacceptably slow and the communication is severely lacking. Unless you’re prepared to wait around for an hour and potentially not get what you ordered, I would not recommend coming here

5 /5 Andrea López: I absolutely love coming here! I almost always get their fresas con chocolate or un esquite. One of the things that stands out to me is that they always put a good amount of whatever topping goes on the dessert. Also, their staff is always so friendly! Definitely one of my go-to spots in town.

1 /5 Jennifer Navarro: Absolutely HORRIFIC experience. We came in with a large group and a clearly stated list of items. We literally read it straight to the woman at the counter, yet somehow it still took them forever to put the order together. When we got home, we discovered that two items were missing — the Dubai chocolate strawberries and the regular mini pancakes. Completely unacceptable. When I called to address it, the staff acted clueless, confused, and downright unprofessional. It honestly felt like they had no record of anything and no idea how to do the most basic part of their job: take an order and get it right. I’ve never dealt with a team this incompetent. Save yourself the headache and your money. I will never return, and I wouldn’t recommend this place to anyone.

5 /5 Yurixi Morales: This place is AMAZING, the fresh jugos are my favorite!!. Definitely recommend it if you’re in for a sweet treat, they have a variety of different items you can try. The service is amazing as well everyone is so welcoming and nice.