1 /5 Gina Schene: Disappointing Service from Julie Overshadowed an Otherwise Great Experience
My husband and I visited to celebrate our 35th wedding anniversary. While waiting for our table, we had a lovely conversation with the hostess and were really looking forward to the evening.
We were seated with Julie as our server, and at first she was pleasant and helpful, offering menu suggestions. Unfortunately, once the hostess came by to check on us, everything changed. Julie became noticeably distant and only returned to take our order—coldly placing it and leaving again. We had to ask another server twice just to get water, received our first drinks but were never asked if we wanted another round, and were largely ignored for the remainder of the meal.
What made this especially confusing was that Julie spent plenty of time chatting and engaging with her other tables, while barely acknowledging us as she passed by.
The food and drinks were excellent, and everyone else we encountered at the restaurant was wonderful. We had heard great things about this place and truly wanted to love it. However, the intentional dismissal from our server, Julie, was baffling and disappointing. As we were leaving, we overheard Julie tell the hostess to “never interfere with any of her tables,” which suddenly made the evening make sense.
We would have loved to make this a regular stop whenever we visit Santa Monica, but the risk of another experience like this gives us pause. I would recommend the food and atmosphere—but suggest requesting a server other than Julie.