1 /5 Wasserchef: Terrible Service!
I am a huge fan of Bubba Gump. I’ve visited locations in Miami, Orlando, Los Angeles, and also Anaheim before. But today’s visit was by far the worst dining experience I’ve ever had on a U.S. vacation!
At Bubba Gump, they usually ask if you’ve been there before and the servers always take the time to greet you properly. Not this time. The waitress didn’t bother to ask or even position herself properly at the table.
As always, I ordered the shrimp appetizer, a main dish, and a soft drink. The drink came quickly, but to my surprise both the appetizer and the main course were brought out together. In all my visits to Bubba Gump, that has never happened before – and it’s not common in the U.S.! I mentioned that this was not okay, and the waitress simply took the main dish back.
After finishing my appetizer, the “kept warm” main course was returned, but it was far from good. Maybe it was sitting for 20 minutes, maybe it was reheated – either way, it was dry and not tasty.
On top of that, my drink was already empty after the appetizer, but the waitress didn’t bother to bring a refill until I specifically asked for it. It honestly felt like she was annoyed by my comment about the food being served all at once.
When the bill came, I did not leave a tip – because there was no service at all to tip for. Unfortunately, there was no restaurant manager available to address this behavior.