1 /5 Kelly Chen: Ive been a loyal patron of this casino for ten years, but my recent visit on Sunday, July 6th, was incredibly disappointing and frankly, insulting. I was playing at a table where the dealers, including one named Vicky, along with the male dealer/banker, were constantly chatting amongst themselves about their personal birthday party plans.
I come to the casino to play with my actual money and enjoy myself, not to listen to staffs private conversations. To be losing money while the dealers are happily discussing their party was completely unprofessional and showed a shocking disregard for the customers at the table.
The professional standards here have clearly slipped. Its frustrating to see such unprofessional behavior from staff. Please, focus on your jobs and the customers who are literally paying your wages. This casino needs to seriously address its dealer professionalism. Until then, my ten years of loyalty are definitely in question.