Maria Fernandez I was fortunate to be helped by Mac at Shane Co.
Mac took the time to answer my questions about resetting my wedding rings. His compassionate, no-pressure approach was exactly what I needed for such an important decision. He patiently explained the options of using my existing diamond versus purchasing a new one, and lab diamond versus regular diamond, making sure I fully understood my choices.
What impressed me most was Mac’s patience and professionalism. He never rushed me, even as I called my husband twice to talk through the different options. This was a significant purchase for me - after 34 years of marriage, updating my rings carried a lot of meaning. Mac made the entire process enjoyable, comfortable, and memorable.
I am deeply grateful for his guidance and kindness. Because of Mac, I not only left the store with excitement about my purchase, but also with complete confidence that I had made the right decision. I would highly recommend Shane Co. and Mac to anyone looking for exceptional service and a truly personalized jewelry-buying experience.
5 /5