StretchLab - San Mateo (CA)

1 /5 Arnaldo Arancibia: Basically, I quit on aday, they decide that they quit is 30 days notice and I quite the last day of membership leading me with another billing cycle. the worst is that I had booked 3 session for this period, they cashed out the Membership and cancelled my booked appointments.

5 /5 Shirley Allen: I went to StretchLab in San Mateo for the first time today. I was extremely impressed. I found it to be exactly what I needed after having a knee replacement and struggling with the recovery. The staff was so helpful from Alexa at the front desk to my coach June, he was great! I would definitely recommend it.

1 /5 Alli Fitzgerald: Difficult to book stretches on evenings/weekends. Was talked into a package I couldn’t use and have been unable to cancel despite multiple calls and emails.

1 /5 Susie Wang: The billing and customer service of this StretchLab is basically non existent. I had to cancel my membership due to moving away, and send over my notice, signed the cancellation agreement. First it took them weeks to even acknowledge my cancellation request via email. And then, what’s worse is that they forgot to process the cancellation. So my credit card got charged again. And they’ve since then been avoiding my emails, phone calls asking about the refund I deserve. The one time they finally answered my call, they admitted on the call that they had an email drafted to respond to me to process my cancellation but forgot to send……Yea, how great. So, take your money elsewhere or prepared to be charged to infinity. The stretching and the flexologists are actually great. It’s just how the handle billing and customer service is horrible!!!

4 /5 Mike Stecher: Other than awkward mall parking, Stretch Lab in San Mateo is great. The front staff are super friendly and responsive. My trainer was able to work with my restrictions and made a difference.