Planet Fitness - Pinole (CA)

1 /5 Saleh Elizzani: I recently enrolled my two kids at Planet Fitness, but I encountered several issues. They processed the payment for one child but not for the other, and I was unaware that the payment didnt go through. Now, I am being charged an additional fee, even though I wasnt notified about the failed payment. Additionally, there are many fees that are not clearly explained, which can be confusing and frustrating for members. I am willing to pay the membership and late fee, but the manager was unhelpful and made the situation very difficult to resolve. Unfortunately, I don’t have many options since they offer the most affordable prices and are conveniently located. Otherwise, I would consider going elsewhere. The manager rejected my 14 year old son entry to the gym, even though I offered to pay over the phone using the same credit card that was initially used and already charged. Despite my willingness to resolve the issue remotely, she insisted that I come in person, making the process very difficult. This happened again for two months and I had my son ask to cancel and they rejected until the overdue is paid and when asked for a written policy on cancellation, we are told by the branch manager that they dont have none.

1 /5 Peach Mango Pie: I am very disappointed with how the staff handled my account issue. There was an error on my file, and I was continuously charged an extra $15 without being notified. I visited the location several times, but no one informed me that there was a problem with my account. When I finally discovered the issue, my concern was ignored, and I was told to pay the charges that had accumulated. Even after explaining that the mistake was clearly due to an error on file, they refused to waive the extra fees. I also asked to speak to a supervisor, but I was told that communication is only through email and that no phone calls are allowed. I received no text, no email, or no phone call informing me of the issue, and I was simply told that it was my responsibility to monitor my account not them. This shows a lack of consideration and proper communication toward members.

4 /5 mansa shaka: One of the better planet fitness’s in the area good place to workout for a great cost. If you are thinking about getting a black card membership you should it’s worth the price. This gym is clean enough and the people working here are nice.

5 /5 Charles Stafford: This planet fitness is kept clean all of the time and the people that work there are the best especially the ones that work the night shift you know from like midnight into the next morning this place rocks they deserve a pay raise

1 /5 Joyce Lizardo: If i could give this place a negative amount of stars, i would give them a negative 5 stars. Planet Fitness is Ageist and only cares about its younger members. After having a membership for 8 years, my father in laws membership was canceled without warning, all because of a younger member complained that he was using 3 sets of weights.