Keywords: establishment,gym,health,point_of_interest

I Flip Gymnastics - Richmond (CA)

Address: 🏡 2700 Rydin Rd unit g, Richmond, CA 94804
Phone : +1 (510) 529-4461

Weekly Open time

Place GG: https://www.google.com/maps/place/?q=place_id:ChIJyzYWBlt5hYARCXtfVR9dfyU

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    Savant Lake: As a multi-club member for years, lve visited many City Sports locations and even had family members sign up without any issues. However, my experience at the Berkeley location was disappointing. I brought my two friends--one from Richmond and one from San Francisco--for their first gym experience and signed them up for the three-day pass. While the operational manager was kind and helpful when I called later, the newly appointed sales manager--who had dark hair, glasses, a beard, and tattoos--was surprisingly rude and extremely defensive. He didnt explain any policies and simply insisted, "Its $20 if you want to try the gym today," even after my friends explained that they were interested in memberships but wanted to try the gym first with their three day passes. He said they "needed to sign up for memberships if they wanted to use the three day passes." I was shocked because at other City Sports locations, the staff has always been warm, welcoming, and flexible. That was not the case here with this new sales manager. This lack of kindness and customer service was disappointing, and we ultimately left. I will not be returning to the Berkeley location. I believe the sales manager could benefit from a course on customer service and basic courtesy, as the experience was extremely disappointing. Beware to newcomers/members who want to bring a family/friend.
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