1 /5 Scott Heitman: I brought in a watch that I recently inherited because it wasn’t working and I assumed it needed a battery. They don’t do watch service in house and needed to send it out to their expert. A few days later they said that it would be $650 to replace the battery. I wanted a second opinion so I denied the service and the watch was returned no problem. I took the watch to Creations Jeweler across town who also sent it in to their watch expert. When it came back they didn’t charge me anything because it’s an automatic watch that doesn’t use a battery, it just needed to be wound (I don’t know anything about nice watches obviously). So the watch expert at Napa Valley Jewelers, that had my watch for several days before sending the quote, was going to scam me $650 to replace a battery in an automatic watch?!!



