LA Fitness - Irvine (CA)

1 /5 NICK MENNELL: Had a really disappointing (understatement) experience at this LA fitness asking Jacob, who I believe is a manager, for help and guidance. His disposition, thoughtfulness, and thoroughness, were so lacking that it was quite shocking. Also, it should be clear on maps that this is a signature location so that people don’t drive out of their way to attend this gym only to be told they have to pay extra. Gyms like this have me questioning more and more leaving LA Fitness. .

5 /5 seth Willford: Amazing experience and 5 star gym and staff. was able to set up and appointment with jose and miguel and take a tour of the gym as well as answered any questions I had for myself and my daughter. so pumped to be at this location . the gym, location , staff and amenities are the best ..

1 /5 Jack Benbow: If I could give this place 0 stars I would. Horrific customer service as I was turned away after calling in and asking if I was allowed to workout there. On the phone I was told I could come and use their facility, but when I showed up a ride front desk rep said they were “too elite” for my membership and I could go to a lower class one nearby. Her words. When I asked where the nearest is, she told me to “you can google it.” Frustrating when I pay these people $ I earn. Genuinely not one to leave reviews but that’s just unacceptable customer service and people should know.

1 /5 Anna Martinkevich: I’ve had several serious issues at this location and received no response from management or corporate. My husband’s locker was broken into and nothing was followed up. My friend was harassed in the women’s sauna — also ignored. The manager has repeatedly acted unprofessionally, from making us wait for a simple guest pass to interrupting my workouts and accusing me of “training” my friend, even though we were just exercising together. I asked for the District Manager’s contact email, and they refused to provide it. Overall, the lack of safety, communication, and professionalism is very disappointing. I hope corporate finally addresses these issues.

5 /5 Zhekai Zhang: Came into the gym today I didn’t realize I didn’t have guess and Dominic was so kind to explain how it works here and helped me out getting a pass for my friend and cause of his kindness she’s now interested in joining. People like him (Dominic) is the reason I keep coming back. Such great service and I’m telling my friends about him to sign up! He made it super easy, thank you Dominic for all your help!