In-Shape Fitness - Shingle Springs (CA)

1 /5 Kathy & Dave Otermat: I joined this fitness center because I realized I needed to do some weight training as I got older. This location is the closes to me (a 50 minute drive and the next closest in Folsom is around 75 -minutes away. I joined online. I tried to schedule the free session with a personal trainer but none shoed at this location. I went into the fitness center and asked at the front desk and asked about personal trainers and she told me this location does not offer personal training! So I asked how does a new person get acquainted with the weight machines. She suggested I call the next day during the day. So I did and ws told, there is no one that can provide any orientation for a new member. I even offered to pay a staff member. The answer was still "no, we dont offer that". So I asked "so how does one learn about the different machines and how to adjust them. She said you can figure it out on your own or ask another member. If I had known this before I signed up, I wouldnt have signed up! Maybe a warning on the information on this location is warranted. I read the fine print and it looks like my only option is to cancel before my subscription renews. Im amazed by the lack of support Ive received from this location.

2 /5 henry benitez: I’ve been a member of this gym for years, but recently the experience has been declining. Today was the first time I left after only a few minutes because of multiple issues. On a Saturday morning, there were no large towels available even though it wasn’t very busy. Before starting my workout, I went to use the restroom in the cardio area, and yet again it was out of order, as it almost always is. This forces members to walk all the way across the gym to the locker room restrooms, which today didn’t even have toilet paper and were a mess. I couldn’t find any available staff to help, so after a few minutes of looking, I had to find some toilet paper myself and did so in a random locker. When I went to wash my hands, I had to try three different sinks before finding one with soap. By the time I was finally ready to start my cardio session, the area had filled up and every machine I planned to use was taken. Overall, stocking issues, lack of maintenance, and overcrowding during peak hours have made the gym experience increasingly frustrating. I really hope management resolves these issues, because this used to be a gym I genuinely enjoyed.

3 /5 Sarah Hudson: To reserve a lane in the pool, or any other amenity that needs a reservation, you use the app. Lamest app I’ve used in this century. Incredibly slow, poorly designed, redundant, and clearly not updated for the last 15 years, It worked, but took an unreasonable amount of time—for the first three months of our membership. The app stopped reserving lanes three weeks ago. There is no IT Group to contact. Impossible to reserve lanes for both my husband and myself to swim simultaneously. Manager leaves messages for IT. Nothing happens. Meanwhile we can’t swim together. The reason we go to this club is to swim together. Please, please in-Shape, get a new app so we can get what we’re paying for.

5 /5 Laurie Puglia: I like that they have a lot of supportive staff and the instructors are very helpful. I also like that they have a wide variety of machines and classes to choose from. I particularly like the climbing walls. The bathrooms are always clean and people are pretty courteous in general. It would be nice if the El Dorado location had more options like smoothies to offer. I like that your hours are accommodating for people who work. I wish that all of the In-Shape had the smoothie bar option. I wish that the points we earn could be used for more items.

2 /5 Megan Soracco: Something needs to be done about the 29 min circuit. Almost every time I use it there are people who do not rotate. They will use one machine (eg. seated row, leg curl, tricep pushdown) for 3 minutes. You are supposed to rotate after 45 seconds. This interrupts everyone elses workout, especially if you only have 29 mins. The ellipticals on the circuit are very unsteady and scary to use. 2 of the 4 treadmills in the pink room are broken and have been for some time. Parking is a huge issue. Popular classes seem to be scheduled at the same time, filling the parking lot. People are parking in the planters or under no parking signs, in fire zones and up the road, by the stop sign. People also do not vacate their swimming lane once their time is up. Leaving it to the next person to flag them down, catch their attention and let them know their reservation is over. I was told that I could reserve the entire lane (A & B) by using my account and another name on my account. Doest really seem fair to other members. The locker room is always very wet and slippery. Toilet seats are soaking wet from pool users, so the next person gets their stuff all soaked. Not sure what can be done about 29. Its almost like you will need to hire someone to stand there and monitor the adults who do not follow the rules. Unbelievable! We do get points for checking in. But, the points are not redeemable for anything worth while. We dont use sweatbands (head or wrist), the gym offers towels (so those are not needed), they have water fountains (so no need for a water bottle). It would be really cool if after earning a certain number of points, you could get a discount on a month of dues or after even more, maybe a free month of dues. We have a lot of points accumulated and no need for them. Enhancement fess are questionable, too. El Dorado paid $90 and barely got anything. All of the other locations got major upgrades. We did get pickleball courts, but I dont see them used often. There was a pickleball game inside on the basketball courts, but no notice was given, that we saw. It would be nice to know because what if someone wanted to shoot hoops? It is a 30 min drive from where I live. To arrive and not find parking, have someone not follow rules, and almost slip in the locker room, is making me wonder if I should stay.