A.D.Dern Insurance Agency Inc - Pinole A B: BEWARE! I contacted Terry Tigh, owner/agent, of A.D. Dern Insurance Agency and requested to cancel my renters insurance. Legally, a policy owner can cancel their policy at any time, for any reason. He REFUSED to cancel my insurance, citing he needed a letter of release of liability from my property manager - this is an illegal practice. After refusing to take a number of calls, I was able to speak with Terry. I explained that, as the insured, I have the legal right to cancel my renters insurance and his only legal duty was to notify property management. Terry replied, "Listen, missy, you dont have to like my business practices. I am overriding your request to terminate renters insurance". This agent actually stated that he was "overriding" my legal right to cancel renters insurance?!?! Complaints have been filed with the California Department of Insurance, Better Business Bureau, and Progressive Direct at corporate level.
My own property manager even agreed with me and said they did not understand why he was asking for these documents...and they also made a comment about his attitude!
Nice to you when you sign up and pay but will become your biggest headache when you try to cancel.
