1 /5 Kaitlyn Williamson: I would definitely not recommend Geico to anyone seeking recommendations for auto insurance. After spending an exorbitant amount of time on the phone with customer service, and being reassured by two different agents that my claim was fully covered, and the auto body shop having my husband’s car for nearly a week waiting to begin the work, Geico at the very last second informed me that my claim wouldn’t be covered. We’ve wasted so much time with the car sitting at the shop and so much time going back and forth with them on the phone, and they’ve been nothing short of a nightmare. I’m not sure what kind of business can get away with telling a customer TWICE that something is covered and then just randomly backing out at the last second but it’s certainly not one that I’ll continue giving my money to. Now I have the pleasure of spending the day searching for new auto insurance because this isn’t a matter of policy, it’s a matter of failing to deliver on a promise that was made by TWO different employees and a “manager” stepping in and reneging at the last second. This company is unreliable and dishonest, AT BEST.
