GB3 North - Fresno (CA)

1 /5 Ryan Valencia: I had a terrible experience with GB3. On two separate occasions, front desk employees specifically told me that my 13-month contract would end automatically and that I wouldn’t need to cancel. Based on their information, I assumed my membership would simply expire, especially since I was moving out of town. Instead, I found out I was still being charged. When I called on the weekend, another employee told me I could call back Monday to cancel over the phone. But when I finally spoke with the manager, I was told the only way to cancel was by mailing in a physical letter — and that I would continue being charged until the letter was received and processed. This is misleading, frustrating, and feels intentionally designed to make cancellation as difficult as possible. Horrible customer service and a horrible gym experience overall.

1 /5 Shortbutsick3: Bought a day pass, the front desk girl didn’t have me sign in, I paid $10, I was given no receipt. I had an emergency and needed to run out for 25 min, I came back, the manager was at the front desk and demanded I pay again. I told him I just had to run out real quick and didn’t even get a chance to use the gym, he asked for my receipt. I told him I didn’t get one, but I literally JUST paid, I then showed him my bank statement which shows a recent pending transaction for $10, but because it’s pending, does not show an exact time. I told him to pull up the transaction list in their computer (which they 100% have access) he told me he doesn’t have one lol. He told me that the girl working at the front desk would have DEFINITELY made me sign in and given me a receipt (she did neither)… and he was standing there the entire time as well. I told him to check the cameras and I will bet him $10,000 that he will see me tapping my phone and paying the $10, and he said no, pay the $10 again. I’ve never seen a manager of a facility so desperate for $10 in my life and call a recurring customer a liar straight to his face, ever. The least professional human being I’ve ever seen, while simultaneously being very rude and condescending to me and the male employee working there. Below is a photo clearly showing he made me pay twice within 20 minutes. Hey George, do you really want your gym represented in this way? I’ve been coming here for 10 years.

2 /5 Morgan Wisehart: every class i go to the instructor is either 10 minutes late or keeps you 15 minutes past the time it is scheduled. does anyone check what these instructors are actually doing? and why only 4 people show up for these classes?

2 /5 GARTH CARGIN: Great gym, equipment in excellent shape , friendly staff, busy pool. Wish they would not have the news channels on the TVs adds to stress . Surely sport would be more appropriate, really love the gym. But the news channels stress me out and they are positioned so they are unavoidable . The Olympics , tour de France , Wimbledon, etc is on this summer, last 3 weeks was the beautiful tour of Italy and all we saw was politics .I really wish they would survey the members, Im yet to meet anyone who wants to watch news and not sport . The manager says it is the preferred choice, at least there is one treadmill that looks out the window

4 /5 nine2-5traveler: Its nice to have a gym with variety. I appreciate that GB3 is a big gym. The layout is different but it works and its easy to navigate. Staff have seem to be nice. Its a clean gym..and well maintained.