Tom Waddell - State Farm Insurance Agent - Oxnard candymanfb: Tom Waddell has been our Agent for over 15 years and weve been with State Farm for about 25 years. I havent needed to contact the office much in that time but today Im disappointed to call this office my agent.
I asked Lauren a simple question about a vehicle but I got an unhelpful response. Lauren told me I need the VIN and other vehicle specifics. When I told her that doesnt make sense she transferred me to Jackie. Jackie provided me with the information I wanted without any hassles after finding my profile. PLEASE NOTE THAT JACKIE DID NOT NEED THE VIN TO PROVIDE ME WITH THE INFORMATION I REQUESTED.
The problem is seems to be that people dont listen or sometimes thinks about what you are saying. I told Lauren that Tom Waddell is my agent at the beginning of the conversation, but I got a response that wasnt genuine or thought through.
The low rating is due to the customer service of Lauren. People need to provide better customer service or dont they shouldnt complain when a robot takes over their job!
Inszone Insurance Services - Thousand Oaks Mishele Harryman: My experience was exceptional from beginning to end. I was looking for personal health insurance and was dealing with Nicole Wilson. From the start she was professional, friendly, courteous, caring, and very attentive to my every need. She listened with a compassionate heart as my previous insurance company led me down a bad path, so needless to say, I had a bad taste in my mouth. Nicole was extremely understanding and wanted to make my new experience as pleasant as possible and direct me down the right path to where and what it was I was looking for and needed. She did just that! She was always available for my calls and returned each one promptly. I highly recommend using this company for your health insurance needs. Thank you for your time and consideration each and every time I reached out. You are amazing Nicole!
