Club Pilates - Union City (CA)

1 /5 Lisa N: Unfortunately, the management is sketchy and dishonest. I signed up for a membership and was told I would be able to take the intro class since I was brand new to pilates. They add me to an intro class but end up canceling the reservation and rebooking me. Then, the night before the new intro class, they text me that my reservation was canceled because I’m not allowed to take an intro class since I already had a membership. Why waste my time, string me along, and add me to two different intro classes then? This made me uneasy about the studio so I decide to cancel my membership. The contract states that California residents have 5 days to cancel for a full refund. I send my cancelation request on day 3 and they respond ignoring this clause and tell me I have a 3 month commitment I must pay for. I point out the 5-day cancellation policy and they ignore me for a few days but eventually issue me a full refund. It really seemed like they were hoping I hadn’t actually read the contract or would just be too confused to question them. Throughout this whole process, they never apologized once. I would avoid this place.

1 /5 Terri Hunter: I’ve been with Club Pilates at different locations for many years! I was excited when Union City opened, beautiful studio! However be warned if you have a job or need to work out early morning or in the evenings this is NOT the place to get in shape! Instructor Stone is useless,! Every time they get a good instructor for evenings they don’t last. And there is no such thing as an early morning class. Such a different experience than the Club Pilates I’ve experienced in other states . So sad!

5 /5 Salette Maidana: Ive been at Club Pilates Union city for a few months and its been a positive experience. Stone, our instructor, really knows how to make each class feel both energizing and calming. It’s challenging but not overwhelming, and Ive learned some great breathing techniques that help clear my mind. I always leave feeling stronger and more centered. The staff is helpful with any questions I have, which is a plus. Ive also enjoyed classes with Roni; her sessions definitely make me break a sweat and are fun.

1 /5 C L: My several contacts with the club were very poor. 1. Visit several times, no body in the club and the door were lock (noon time and late afternoon). 2. People answer the phone did not know about their office process, and want me to find answer by using their E-mail address (instead of finding answers) or go to the office. 3. Club cancelled my introduction class, few house before the class, without any reason explained, just want me to book another day for the class. 4. Manager does not reply E-mail. I have to followup. And the answer I got does not make sense. For a fee of of few hundred dollars a month, plus one time activation fee; and with the fact that it seems all classes were booked (the club encourage member to do booking way in advance and cancel later if member cant make it), I really think the service should be better!

5 /5 Thembisa Mshaka: I took Center & Balance with Stone Love, and she was a fantastic (and fabulous!) Instructor. Her soothing voice carried us through the movements and even though Ive been a member in NYC for years, she taught moves Id never been taught. It was rigorous, but enjoyable. Highly recommend her class!