24 Hour Fitness - Irvine (CA)

5 /5 Ryan Falzon: Working with Drea has been nothing short of life-changing. From day one, she’s shown incredible dedication, focus, and genuine care for her clients. She’s not just a trainer — she’s a mentor, motivator, and true professional who meets you where you are and helps you reach levels you never thought possible. Drea is tough, but in the best way. She pushes you beyond your comfort zone while keeping you safe and confident. She’s always watching your form, paying attention to every detail, and stepping in with just the right words of guidance. You always know she’s got your back. When I started with Drea at the beginning of the year, I was determined to change — but I had no idea how much I actually could. Now, months later, I’ve transformed both physically and mentally. In 45 years, no one has been able to help me make this kind of breakthrough until Drea. If you’re looking for someone who truly cares about your success and will help you unlock your potential, don’t wait — reach out to Drea. Trust her process, stay consistent, and give it time. You’ll be amazed by what’s possible. She doesn’t just train you — she transforms you.

5 /5 Pool Smart OC Office Manager: Drea at 24 Hour Fitness is absolutely amazing! Her customer service is top-notch, and she brings such a positive, compassionate energy to the gym. As a personal trainer, she’s not only incredibly sweet and easy to talk to, but she also knows exactly how to push and inspire you to go that extra mile — always in a way that’s respectful and motivating. You can tell she truly loves what she does and follows her passion with integrity. Nothing she asks of you ever feels out of line — she keeps it real and professional while still making every session uplifting and encouraging. 24 Hour Fitness is lucky to have her, and I’m really thankful for everything she brings to the experience. Drea makes working out something to look forward to!

5 /5 Russell Osorio: I came in today looking to activate my gym membership using the Active & Fit Direct program through my job so that I can start working out. At the entrance I was greeted and helped out by Omar and Eric. They greeted me warmly, provided me with a tour of the gym, and explained all the amenities before syncing my account with the app. I can tell this location is popular and I understand why. The customer service is top tier. I look forward to the future remodel and the amenities it has to offer. Thank you, Omar for making me feel welcomed.

1 /5 NAN ZHANG: I recently opened – and then cancelled – a family membership at your Irvine Jamboree location. I am writing to formally complain about the conduct of the sales representative who handled my membership on November 22, 2025. I fully understand that salespeople work hard to close memberships, and I respect that. However, there are two issues that I consider completely unacceptable: 1. Misrepresentation of fees and false promises During the sales process, the representative clearly told me that he could waive a $90 initiation / registration fee for me. He asked me to pay the full amount first and promised that, after speaking with his manager, he would apply for the $90 to be refunded to me. He asked me to wait for this “approval”. However, after several days, he never followed up with me at all and the $90 was never removed. This means he made a promise to reduce my fees that he was either unable or unwilling to honor. In my view, this is misleading to the customer and violates basic honesty in sales. 2. Rude and disrespectful behavior when I requested a refund When I later came back to cancel my membership within the allowed rescission period, the same representative initially tried to tell me that I could not get a refund. Only after I insisted very strongly on my legal right to cancel did he finally process the cancellation. After completing the refund, he threw the cancellation receipt on the desk in front of me in a very rude and disrespectful manner. This attitude is completely unacceptable. As a paying customer, I should not be treated this way for simply exercising my right to cancel a contract. Because of these two issues – the false promise regarding the $90 fee and the disrespectful behavior during my cancellation – this experience has left me extremely disappointed with LA Fitness and with the Irvine Jamboree location in particular. I respectfully request the following: 1. That you review the conduct of the sales representative involved and take appropriate action. 2. That you ensure all fees and refunds are handled correctly, including the full refund for my cancelled membership as stated in the “Receipt for Cancellation Within Rescission”. 3. That you provide me with a written response and, if appropriate, an apology for the way I was treated. I hope LA Fitness will take this complaint seriously and use it to improve transparency in your sales process and the professionalism of your staff.

5 /5 Carol Martling: If you havent yet tried out the new Recivery Room st Irvine Market Place location ... you will be blown away. I used to get in person massages for a high price. NO NEED FOR THOSE ANYMORE! Carol Martling member since Decenber 2024