Jorge_A Good rates, good customer service. Good overall insurance company
4 /5
Gerardo Adame State farm has terrible costumer service. Someone hit my parked car (I was not on it) by slamming the door onto my car when he opened his door and was kind enough to take responsibility with a note. Yeah, it rarely happens, most people dont care and just walk away. We saw on a different day and exchange information, and we actually had the same insurance (State Farm). I called the insurance and entered the other persons info and also asked if police was needed for the report, they said no because it was minor and might just be wasting emergency resources. I also asked them if anything else was needed besides their information and mine was needed just to make sure. They said no so we moved on. Then they contacted me again for pictures from my car this time. I took them and sent them. Then today, they called me to tell me they closed the claim because there no evidence the incident/claim happened because I showed no evidence of their car being damaged. And that them sharing information does not prove anything and that I had to take pictures. First, they were kind enough to do all of that, apparently all for nothing. Second, it makes no sense for them to say sharing information is not enough evidence, and they lied to me when I asked me if something was needed besides the information. Does StateFarm take advantage of this so they can avoid the claims? Third, it was a minor scratch, If its barely visible on my car, I dont think that would even show up on their car. If I had taken a picture, they probably would not have seen anything.
Terrible insurance company.
1 /5
