Windsor - Modesto (CA)

1 /5 Judith Moreno: They have a policy that is pretty scamming. I tried returning a dress today with the tag and receipt and the old rude lady would not give me a refund because the tag was not attached to the dress even though the dress was obviously unworn and still brand new. Mind you she lets me do an exchange, and she attaches the tag back on the dress herself and puts it back on the floor. So I can’t get my money back because the tag wasn’t attached but you can just attach it yourself and put it back on the floor for full price? So basically the policy is just in place so they can take the extra step to keep your money.

1 /5 Valerie Villano: Encla a associate at windsdor location was giving such rude attitude as soon as I walked in the door I went in for a return on a pair of boots she refused to give me a refund and was just standing their moaning and repeating that she wasnt gonna do the return I called online support they said you are able to do returns and when I walked back into the store on the phone with the online support she was on lunch and came out asking what she can help me with after another nice associate was helping me do the return with no questions asked So rude and disrespectful for a employee to treat clients who always visit their location to be treated in such way

1 /5 Olivia Hernandez: Im so annoyed all the time I come to this store the manager with a chubby looking is always in a bad mood always staring at my kids always telling them dont do this in a mood I spoke to her several times already and all the time i go its the same thing. I dont mind if my kids are doing something like grabbing jewelry or something for her to tell me but there is always nice ways to tell a person.

1 /5 Karla Ramirez: This store has a great selection of clothing, but I have to say that the customer service wasn’t so great. Purchasing items is no problem, but if you have a return, good luck trying to get them to accept the return. Why have a return policy if they are not going to follow it? I am not the type to go out of my way to post a bad review, but my experience wasn’t so pleasant. I ended up receiving store credit when I should’ve received a certain amount in store credit and partial reimbursement since the remaining amount paid from an exchange was within the 14 day time frame. I had to make two attempts for them to even consider returning the items and giving me store credit. The cashier pretended that the receipt was invalid and that my email did not show up in the system when it indeed showed my account/customer number on the receipt. I would sort of understand if I was being rude or inconsiderate, but that was not the case. I do not plan on coming back.

3 /5 Nancy Ruiz: Today 7/13/2023. I went it to return some of the items that I have previously purchased. One of the item I purchased had a tag on it and the second item didnt have one, at the time of the purchase. They only reimbursed me back one item because the second one didnt have a tag. I told the manager, when I orginally made the purchase, her associate was entering the items into the system and was well aware it didnt have a tag, I overheard a petite lady, telling another associate female associate she was going to "mark it", at that time I didnt quite understand what they were referring to "mark it". The manager then explained to me. Their associates were suppose to mark the receipt, if an item didnt have a tag and unfortunately they didnt mark mine. Then she apologized while stating she will speak with her associate about it. I didnt make a big deal , nor cause any scene and accepted it and I left....... I will say the manager was professional. I do like Windsor and I always had a positive experience. Also they do help in selecting items for you.But make sure the items they ring up have tags, especially if your unsure your going to keep the purchase.