Windsor - Carlsbad (CA)

1 /5 Maria: Customer service was horrible I walked around the store and I got no help I was only greeted by a tall lady with curly hair. I overheard her talking bad about her employees. She creates a bad environment for her customers and her employees.

3 /5 Laila Rida: This review for the store at carlsbad mall, you have to look a lot through their dresses not displayed nicely neither organized ...manager wasnt helpful the dress we bought was so wrinkled, she refused to use the steam machine even though the steam machine was there next to the register, next time Ill go to Windsor at escondido mall I heard their customer service is nicer

2 /5 Arianna Rodda: Went to this store to find a ball gown for an event I’m going to. Not once did an employee ask if I needed any assistance or ask if I’m finding anything alright. Did notice that an employee was too busy trying on clothes (she wore a headset so I knew she was an employee) and a name tag that I didn’t even bother to look at. When I did find the right dress for me, I went to go pay and watched an employee walk away from behind the counter as I waited for assistance. And another girl who was at the counter asked if I was ready to check out and when I said yes, she looked around for help as if she didn’t want to assist me. Then she reluctantly did so. Watched as she just stuffed the dress in the bag, and she pushed it towards me like I was bothering her and she didn’t even say a word to me. I said “Thank you.” And just let because I was annoyed at this point. Don’t bother with this store, I don’t shop here anyway but I did need to find an affordable dress for the special occasion I will attend. GO ELSEWHERE. Giving two stars because I did find the dress that’s perfect for what I need it for.

1 /5 Alison W: I bought my daughter a prom dress at Windsor and was informed they have a no returns policy. The dress shed glitter all over the house, and the glitter is now permanently stuck in my perforated leather car seats. I took the dress in to get it dry cleaned and they just called and said they cannot clean it because of the glitter problem. Why would anyone sell a dress with this problem? It seems there are a lot of other solutions to make a dress sparkle. Terrible idea and terrible policy. Will not be buying from Windsor again.

5 /5 Nanci Tonelli: Alondra is the best employee at this store . She is so kind friendly she shines like a star in this store she is so helpful and sweet and friendly and the reason I keep coming back is because of her i go to this store first I go to is this store because she is so nice and reliable shes a hard worker and kind and I Im so grateful she works here