5 /5 Carol Platt: My two young men have been shopping here since the store opened. For the first time, a shoe failed at the laces so that it couldnt be tied normally. I brought the shoes in, and the manager, Jacob, was excellent. He explained that he had never seen that particular failure and would replace the shoes. They were on sale, so I just had to pay the difference. They came literally in 36 hours. I will always shop here, and I thank Jacob in particular for his professionalism and kindness. I was very satisfied. I know I will not see this again; the defect was a fluke. Thank you, Vans and Jacob *****






