Soto Westlake - Westlake Village (CA)

1 /5 Hayley Herrick: Went in today to do a return and I walk up and the lady behind the register does not have her mask on and the lady next to her has it below her nose. They make me leave the store to go to my car with my toddler to put a mask on and will not give me service (to just do an exchange and leave) unless I do. Follow your own rules and be nicer about it. If I hadn’t HAD to do a return from a gift I would not have given them any business. Rude hypocritical staff.

1 /5 Carleen Trickle: Horrible customer service! Never by a gift here as the return/exchange policy is so bad! Went to make a Christmas exchange on Jan 13th but there deadline for return was Jan 8th. No exceptions. That is ridiculous.

5 /5 lior edy: Love the variety of styles. Always find something to buy there.

5 /5 Linda Rosenblatt: Love being able to shop locally. The clothing is California comfort and style and the service terrific. Thanks for gift wrapping.

1 /5 Kerry Jackson: Rude and unprofessional young lady, poor customer service . Manage on duty refused to give the young ladies name or her own. Do not patronize this Establishment