Ross Dress for Less - South Lake Tahoe (CA)

4 /5 Michael W.: Ross in South Lake Tahoe is well organized and clean. The merchandise they carry seems better than most of the Ross stores I have visited in recent years, even though I didnt find anything to purchase. The store is pretty big, with a beautiful storefront and a huge parking lot. The area looks very safe.

1 /5 Little_Thriller: m a local customer and have shopped at this location for years. The long-time managers have always been kind and professional. Whenever my senior mother visits and we shop on a Tuesday, she has consistently been allowed to make more than one purchase using the senior discount. We have never had an issue — until today. Today’s experience was completely different. Three employees were rude and refused to allow my mother to use the senior discount more than once, insisting it could only be used for a single transaction. This has never been enforced before and no clear policy explanation was provided. Are customers really expected to believe Ross tracks individual seniors to prevent them from making more than one purchase in a day? If this is a new policy, it is being applied inconsistently and poorly communicated. If it is not, then this was an unnecessary and disrespectful decision. As a local, this experience was disappointing and off-putting. Until Ross provides clear and consistent policies — and trains staff to treat customers with respect — I would not recommend locals continue supporting this store.

1 /5 Kiely So: I was there yesterday and the cashier was trying to charge us $.20 per bag!!! When its only supposed to be $.10 no matter where you are in California. Either Ross is scamming customers or the cashier trying to pocket.. hmmm make you wonder!

2 /5 Rhonda Beckham: Apparently they are going through a management change and only had two employees for the entire store. One cashier that was backed up with 7 people trying to check out. Shelves pretty bare.

1 /5 Alex O: TL;DR: Manager (Ryanna) was rude, unprofessional, and barked at us for simply pointing out that one fitting room was locked and the other was occupied for over 30 minutes. All while the fitting rooms were closing soon. She only opened the second stall after getting aggressive, and completely dismissed our concern, even though the situation looked suspiciously like theft. If this is how Ross treats PAYING customers, then maybe they deserve to be taken advantage of. Do yourself a favor and go to TJ Maxx instead. The service is better, and so is the selection. Full Details: I’ve been coming here for years, but after dealing with the night manager (Ryanna — unsure of the spelling), I seriously question whether this store is even worth going to… unless you’re fine being spoken to in a rude, dismissive, and condescending way. We were waiting to use the two-stall front fitting rooms. One was locked with no one inside, and the other had a couple of girls in there for at least 30 minutes. We weren’t even first in line, four other people had already been waiting. These are shared, quick-use stalls with a 5-item limit. We politely asked an employee to let them know one stall seemed empty but locked, and the other had been occupied for a concerning amount of time. We weren’t rude, just asking someone to check. Right after that, some friends of the girls seemed to warn them, and suddenly they came out, holding only a few items but both carrying backpacks. If they had someone outside with a cart, why drag backpacks in? (Later on when we finally got in, there were a bunch of empty hangers left behind. All of it was suspicious, to say the least.) Then Ryanna came out and immediately got aggressive. Her first words were, “Are you the one complaining?” no greeting, no professionalism. She followed it up with, “People are allowed to take as long as they want.” Seriously? You’re defending people hogging a shared fitting room for half an hour while multiple people are waiting? She only opened the second stall after barking at us about it being closed for a wet floor. If she was having a rough shift, fine, but don’t take it out on strangers who did nothing wrong to you and were just trying to use the fitting room before it closed in 10 minutes. Honestly, I didn’t bother speaking up about what looked like blatant theft. If this is how Ross treats customers who are actually trying to give them money, then maybe they deserve to be taken advantage of. Do yourself a favor and go to TJ Maxx instead. The service is better, and so is the selection.