Paloosh - Carmel-By-The-Sea (CA)

1 /5 Nichol Rosace: My friends and I walked in about 15 minutes before closing, intending to browse for a few minutes and return the next day to make our purchases. We were mindful of the closing time and had no intention of inconveniencing your staff. However, when I picked up a pair of jeans, an employee immediately told me that she would handle the item and that I shouldn’t touch.I understand she didn’t want to refold anything. Shortly after, she told me “If you want to try on anything, we close in 5 minutes, so you’d better HUFF it.” This tone was rude and unprofessional, making us feel unwelcome rather than valued as potential customers. We had planned to return today and spend a significant amount, but after this interaction, we reconsidered. I wanted to share this feedback because I believe customer service plays a key role in a boutique’s reputation, and this experience left a negative impression. I hope this can be addressed to ensure future customers feel more welcomed.

5 /5 Jocelyn Tyler: I love shopping here when I am in town. They do an absolutely amazing job of putting together quality capsule wardrobe pieces for me that fit my body type. I only wish they were also in DC or I could do a virtual option to buy more!

5 /5 Jaz R.: Came in on my birthday to get a dress and had a great experience. They had a lot of LoveShackFancy, Vince, Staud bags, and other trending brands stocked. We were helped by the saleswoman who I presumed is the owner and she was lovely! Will definitely be back during our next trip to Carmel.

1 /5 Noelia Silvan: Very poor customer care and bad experience. I’m coming out of the shop today after opening my new necklace which I bought yesterday and broke even before I could wear it one time. They did not only not take responsibility but questioned whether I broke it on purpose. I love Carmel and come back every year, this is the last time I put foot in this shop. Sad, these type of experiences are the worst for the local commerce. Editing the review a month later to share that I connected with the jewelry brand who not only informed that the necklace had one year guarantee - too bad Paloosh didn’t mention it - but also replaced the necklace for a new one. This is good business vision and customer care. Well done Gigi Glozeau! Paloosh sadly a lot to learn, wish you luck

1 /5 Catherine Ferroni: Great store with beautiful selection. However, I’ll never go back. It was embarrassing how rude the sales women at this store were to me while I was trying to make a purchase. These women need a lesson on etiquette and sadly it seems like no one ever taught them “don’t judge a book by it’s cover”. I purchased something at the store because as a tourist, well I wanted something special from Carmel. I left the store feeling weird and uncomfortable. What successful business leaves customers feeling that way? Disgusting